We are investigating an issue where some mailboxes are continuously asking for passwords - especially in Outlook and IOS -
We will update you as soon as we have discovered the problem.
FM
This issue has been fixed. Sorry for any inconvenience
Mail delivery issues We have been made aware of email connectivity issues with some customers across our mail platform, we are currently investigating links between this and problems with certain Internet service providers.We apologise for any inconvience caused.Update 11:53 -We have also been made aware that this is also affecting websites / ... Read More »
If you are having trouble sending email from your account - Change the "Outgoing Server Settings" to ensure that the PORT number is set to 587 and not 25 You are using port 587 for SMTP. You should be using STARTTLS where offered (not every mail client will offer this). You are not using Secure Sockets Layer (SSL) You are using Password ... Read More »
For all of our clients on either the dedicated servers or High end LPS (Low Populated Server)- We will be upgrading our hardware this evening which will result in approx 15 mins downtime. Sorry for the inconvenience however we are doubling the RAM capacity on all those servers starting with the high end LPS units. Regards, Falcon ... Read More »
Existing and new clients please note that from immediate effect our receiving ban account is as follows:
Bank: HSBC
Sort Code: 40.23.19
Account Number: 11689738
Please note that from 1st October 2018 our VAT Number is changed. The new number will be GB 304 4871 16
Invoices will be raised on the usual dates and still shown as being from "Falcon Media"
(Falcon Media - trading name of Falcon Media Services Ltd)
yourdomain.blogThe domain suffix .blog is now available for us to register and setup on behalf of our clients.Initial registration costs are 20.00GBP + vat per annum on our basic hosting platform.If you want to have a blog setup within the domain we are offering a choice of either Wordpress or EasyBlog using the Joomla framework.Self manage prices ... Read More »
All of our standard mailboxes have been increased from 400mb to 1GB with immediate effect and completely free of charge.With storage costs reducing in recent times we are able to offer this to all of our clients as a free upgrade on us.You do not have to do anything. Please note that if using "Helm" it will still show 400mb for a while but please ... Read More »
We have had many clients who have upgraded to Windows 10, suffer from issues regarding the Windows mail client not connecting properly.This is a common issue and thousands of people have had similar issues. If you are not using the full "Outlook" program then as a suggestion you may wish to use the Free "Mozilla Thunderbird" email client instead. ... Read More »
Our Shared Hosting Status can be checked HERE. This should be the first port of call before raising a service ticket.
